Reports to:  National Practice Lead(s)

Job  Responsibilities, Accountabilities, Duties

Account Services (80%)

• Develops/implements/evaluates  strategic marketing campaigns and communications programs/tools for assigned  agency clients
• Manages  all team activities for assigned accounts  to ensure deadlines are met; delegates  responsibilities to team members; responsible for team production of  high-quality work
• Maintains  outstanding client relationships through effective communications, reporting  and problem-solving.
• Serves  as day-to-day client interface; plans and leads client meetings (including  client contract/financial discussions)
• Sets  realistic client expectations on all projects; continually keeps client abreast  of status of current projects
• Develops  overall marketing strategies for assigned accounts
• Pitches  high-level media and/or complex story ideas
• Edits  all content and collateral before sending to client for approval
• Conducts  and leads internal account brainstorming meetings
• Assists  Practice Leads in grooming Account Managers, Account Executives to better  service their accounts
• Supports  additional client activities as requested by agency leadership ; actively  participates in special projects of the agency

Human Resources (10%)

• Conducts  new employee interviews
• Conducts  direct report employee annual reviews
• Manages  employees
• Provides clear direction on assigned client  projects
• Assists in serving as mediator/counselor for  employee issues
• Participates  in administrative functions of the company, including  staff meetings, office support and  team-building exercises

Business Development/Agency Marketing (10%)

• Participates  in new business development inquiry meetings
• Participates  in evaluation and development of new business proposals/scopes; assists with  editing of such documents
• Actively  identifies, pursues new business development opportunities with established  clients.

Measured  Levels of Success

Success in the Senior Account Manager  position will be measured by the following benchmarks:

• Regularly  makes recommendations to clients to solve problems without having to  necessarily involve senior management; expresses confidence in interactions  with clients
• Assigned  accounts are profitable
• Account  teams operate efficiently
• Consistently  meets set deadlines for all tasks
• Evokes  positive feedback from clients
• Actively  provides strategic guidance and counsel to clients and account teams
• Continually  finds innovative approaches to standard marketing projects (i.e. press  releases, newsletters, etc.) in order to keep pace with new trends, best  practices and to increase positive impact
• Prepares  for client brainstorming meetings; brings ideas to the table
• Ensures  account teams are producing superior quality products and adhering to agency’s  standards of excellence

These benchmarks will be evaluated by National  Practice Leads.

Qualifications

• Experience — Minimum of 10 years marketing and  communications experience.  Time spent at  a marketing or PR firm is a must!
• Education — College graduate, with a degree in  communications or marketing
• Skills –
• Management — supervision, client relations, project  management, time management, understanding of daily operations of a marketing  firm
• Computer – Microsoft Word, Excel, Outlook,  PowerPoint
• Marketing – strong knowledge of marketing strategy  and the tools used to support marketing communications and branding campaigns  (i.e. media relations, advertising, collateral, events, Internet, grass-roots,  etc.); creativity; writing (including Associated Press style format)
• Other – sales pitching
• Capabilities – multi-tasking, performing under tight  deadlines, problem solver, delegation, leadership, attention to detail, organized, can listen to and take direction/constructive criticism
• Personality  Traits – STRONG leader,  team-player, persistent, optimistic, service-oriented, personable, can-do  attitude, confident, initiative, honest, responsible

Other

• Works a  minimum of 40 hours per week
• Works  in Griffin Communications Group office, as well as at client locations (when  needed)
• Some  travel required

Reports to:  Vice President

Job  Responsibilities

Account Services (90%)

• Manages  all assigned account team activities to ensure deadlines are met; delegates  responsibilities to team members; conducts internal account brainstorming  sessions; responsible for team production of high-quality work
• Performs  account team work as needed – i.e., copywriting, high-level media pitching,  social media outreach
• Reviews/edits  all materials before sending to client for approval
• Client  relations – serves as day-to-day client interface; plans and leads client  meetings, sets realistic client expectations on all projects; continually keeps  client abreast of status of current projects
• Supports  additional client activities as requested by supervisors

Human Resources (10%)

• Manages  employees – participates in new employee interviews, provides clear direction  on assigned client projects; mediates/counsels on employee performance issues, participates  in annual reviews,
• Participates  in and contributes to administrative functions of the company including  staff meetings, office operations and support,  and team-building exercises

Measured  Levels of Success

Success in the Account Manager position will  be measured by the following benchmarks:

• Provides  effective strategic direction to account teams
• Regularly  makes recommendations to clients to solve problems without having to  necessarily involve senior management; exhibits confidence in interactions with  clients
• Ensures  assigned account teams are performing efficiently, on schedule and within the  established scope.
• Actively  sets and meets deadlines for account tasks
• Lack of  complaints from client contact
• Continually  contributes innovativeapproaches to standard communications projects (i.e.  press releases, newsletters, etc.) in order to increase overall impact and  effectiveness
• Ensures  account teams are producing superior quality products and adhering to agency’s  standards of excellence

These benchmarks will be evaluated by National  Practice Lead.

Qualifications

• Experience – Minimum of 8 years communications  experience, preferably with some time spent at a PR or communications agency
• Education – College graduate, preferably with a  degree in communications or journalism
• Skills –
• Strategic planning – communications plans and campaign  development
• Writing – newswriting (including Associated Press  style format), sales-oriented content (including collateral, proposals, etc.)
• Management – supervision, client relations, project  management, time management, understanding of daily operations of a  communications agency
• Computer – Microsoft Word, Excel, Outlook,  PowerPoint
• Marketing – strong knowledge of all tools used to  support communications and branding campaigns (i.e., media relations, social  media, advertising, collateral, events, Internet, grass-roots, etc.);  creativity
• Other – business development lead generation
• Capabilities – multi-tasking, performing under tight  deadlines, problem solver, delegation, leadership, attention to detail, organized, can listen to and take direction/constructive criticism
• Personality  Traits – leader,  persistent, optimistic, service-oriented, personable, can-do attitude,  confident, initiative, honest and direct, responsible

Other

• Works a  minimum of 40 hours per week
• Works  in Griffin Communications Group headquarters office in Houston, as well as at  client locations (when needed)
• Some  travel required

Job Responsibilities (including, but not limited to, the following)

• Writing  — drafting press materials, newsletters, brochures, web copy, etc.; candidate must  be a strong writer
• Media  relations – updating media lists, media pitching, blog monitoring, social media  outreach
• Research  – compiling information, summarizing findings
• Project/event  management
• Client  relations – attending/leading client meetings, interfacing with the client,  participating in client brainstorming sessions, compiling monthly client status  reports, developing/maintaining timelines.   May manage some client accounts for the agency.
• Administrative  – attending staff meetings, assisting with office support, participating in  professional social networking and team-building exercises

Measured Levels of Success

Success in the Senior Account Executive  position will be measured by the following benchmarks:

• Regularly  demonstrates confidence and ability to solve client challenges; proactively  develops lists of recommended solutions and presents to Account Manager for  consideration
• Regularly  presents ideas or new industry trends and practices to managers and co-workers
• Meets  set deadlines for all tasks
• Produces  quality work without grammatical errors and limited AP errors
• Learns  from mistakes; same mistakes are not repeated
• Positive  feedback from client contact or vendors
• Prepares  for meetings; brings ideas and actively participates in company and account meetings
• Adheres  to the agency’s standards of excellence

These benchmarks will be evaluated by the  Account Manager.

Qualifications

• Experience – Minimum of 5-7 years public relations and  communications experience (preferably in an agency setting)
• Education – College graduate, preferably with a  bachelor’s degree in communications or journalism
• Skills –
• Writing – newswriting (including Associated Press  style format); sales-oriented copy (including newsletters, proposals, etc.);  three writing samples required (press release, media pitch and newsletter  article)
• Management – time and project management
• Computer – Microsoft Word, Excel, Outlook,  PowerPoint
• Communications – general knowledge of all tools used to  support communications and branding campaigns (i.e., media relations, social  media, advertising, collateral, events, Internet, grass-roots, etc.);  creativity
• Other – strong organization skills
• Capabilities – multi-tasking, performing under tight  deadlines, problem solver, attention to detail, organized, can listen to and  take direction/constructive criticism
• Personality  Traits – persistent,  optimistic, service-oriented/personable, can-do attitude, confident, ability to  lead, initiative, honest and direct, responsible

Other

• Works a  minimum of 40 hours per week
• Works  in Griffin Communications Group headquarters office in Houston
• Some  travel required

Job Responsibilities

• Writing  — drafting press materials, newsletters, brochures, web copy, etc.;
• Media  relations – updating media lists, media pitching, blog monitoring, social media  outreach
• Research  – compiling information, summarizing findings
• Project/event  management
• Client  relations – attending client meetings, participating in client brainstorming  sessions, compiling monthly client status reports, developing/maintaining  timelines
• Administrative  – answering phones, attending staff meetings, assisting with office support,  participating in professional social networking and team-building exercises

Measured Levels of Success

• Produces  accurate, timely and high quality results in all assigned tasks.
• Contributes  innovation and creativity to assigned account projects.
• Adheres  to deadlines and established standards
• Prepares  for meetings; contributes ideas, information and recommendations
• Learns  from mistakes and does not repeat mistakes.

Qualifications

• Experience – Minimum of 2-3 years PR and  communications experience (preferably in agency setting)
• Education – College graduate, preferably with a  bachelor’s degree in communications or journalism
• Skills –
• Writing – newswriting (including Associated Press  style format), sales-oriented copy (including newsletters, proposals, etc.); three  writing samples required (press release, media pitch and newsletter article)  candidate must be a strong writer
• Time Management – ability to self-manage time spent on projects
• Computer – Microsoft Word, Excel, Outlook,  PowerPoint
• Communications – general knowledge of all tools used to support  communications and branding campaigns (i.e., media relations, social media,  advertising, collateral, events, Internet, grass-roots, etc.); creativity
• Other – strong organization skills
• Capabilities – multi-tasking, performing under tight  deadlines, problem solver, attention to detail, organized, can listen to and  take direction/constructive criticism
• Personality  Traits – persistent,  optimistic, service-oriented/personable, can-do attitude, confident, ability to  lead, initiative, honest and direct, responsible

Other

Works a minimum of 40 hours per week

• Works in Griffin Communications Group headquarters office in Houston
• Some travel required